PAYMENTS & RETURNS POLICY
HOW TO RETURN or EXCHANGE AN ORDER:
Please remember, any hand-made items are EXCHANGE OR CREDIT NOTE ONLY as each item is made from start to finish upon each order. All hand-made items are non-refundable.
If you need to RETURN an item to us please follow these steps:
- Please email SUXCEEDWOMENS.CS@GMAIL.COM
- State your order number as the subject of the email, for example; ‘Order Number - 1234’.
- Please state your reason, your item specified and wether it is an exchange or return, You will then receive instructions on how to return the goods back to us. Please allow 48 hours for a response.
- Please enclose your original invoice inside return parcel stating clear instructions for our team.
If you need to EXCHANGE an item:
Please follow the above steps and let us know the date the new item(s) are needed for, so we can try our best to get it sorted asap!
Terms and Conditions
- Underwear or tights cannot be returned or exchanged due to health and hygiene reasons.
- Delivery charges will be refundable if the goods you have received are faulty or the total sale has been refunded.
- Any exchanges made will be posted back to you by us, at our expense.
- All items must have all tags attached, item(s) unworn, not tampered with, no stains, strong smells, make up or tan. The items sent back should be sent back in a sellable condition. If items have been tampered with, we cannot accept the return or exchange as we are unable to re-sell.
- All exchanges or returns must be made within 28 days from confirmation date of delivery.
- Hand-made items can only be exchanged for another hand-made item
- Please email us instead of contacting our social media accounts regarding your orders.
- When returning goods you are liable for postage costs, please ask for proof of postage when doing so as you can protect yourself for any loss. We advise you use a tracked & signed service so your parcel will be covered for the cost of your order if anything happens. This is NOT a must but for your own protection, as until it reaches us, SUXCEED are not held responsible.
If you have sadly received a faulty item please email Suxceedwomens.firstname.lastname@example.org. Any faulty items will be replaced by our team as soon as possible. Any costs for return postage will be refunded by Suxceed.
Please do not send anything back until you have spoken to our support team.
We accept all major debit cards & credit cards, Paypal and Apple Pay.
All credit/debit cardholders will withstand validation checks and authorisation by the card issuer. Additional validation and fraud checks will be carried out internally.
Credit Notes will be issued once the items have been sent back to us. You will be sent a code to use on the website of the exact amount you spent with us for your previous order.
If your 2nd order is of smaller amount as your orginal order, you will have credit left to use another time. Credit cannot be used to gain money back.